1. Safety Agreement & Operator Responsibility

1.1 Operator Responsibility (Indemnification)

You accept full responsibility for operating the Grator Lowrider safely, following the user manual completely, and using good judgment at all times. You are liable for any harm caused by your operation, including:

• Actions by others operating with your permission
• Injuries or damage due to your negligence
• Failure to maintain proper safety perimeter
• Operation by untrained or unauthorized persons
• Failure to wear or provide required safety equipment

Nothing in these terms limits or excludes liability for damage caused by a defect of the product itself, or statutory rights that cannot be waived.

1.2 Transfer of Ownership

If you sell, gift, or otherwise transfer the Grator to another party, you must:

1. Ensure the new owner accepts these terms at grator.com/terms
2. Provide complete user manual and safety documentation
3. Inform them of all safety requirements
4. Document the transfer with written acknowledgment

If you fail to do so, you remain liable for any incidents involving the machine.

1.3 Prohibited Users

You will NOT permit the following persons to operate the Grator:

• Minors under 18 years of age
• Persons without proper safety training
• Individuals under influence of alcohol or drugs
• Anyone with impaired judgment or reaction time
• Persons who have not read the complete user manual

1.4 Operator Training Requirements

Before first operation, all users must:

• Read complete user manual (minimum 30 minutes review time)
• Review all safety warnings and operational procedures
• Understand emergency stop procedures
• Acknowledge understanding of all safety requirements in writing

Commercial and professional users should maintain training records documenting operator competency. Failure to ensure proper training may void warranty protections and increase liability exposure in case of incidents.

The instructions are available in digital form; a paper copy is provided free of charge on request.

2. Essential Safety Requirements

2.1 Pre-Operation Safety Checklist

Before EVERY use, you MUST:

• Verify all joystick controls are in neutral position
• Ensure 6-meter (20 feet) clear safety perimeter
• Check all thumb-screws are properly tightened
• Verify battery is secure and properly connected
• Inspect for damage or loose components
• Ensure all operators and bystanders have face shields (ANSI Z87.1/EN 166)
• Review terrain for hazards and slope angles

2.2 Operating Safety Rules

2.3 Battery Safety

Lithium-ion batteries require special handling:

• Charge only in well-ventilated areas
• Keep charger and battery several meters from flammables
• Never expose to temperatures above 60°C (140°F)
• Handle carefully to avoid dropping
• Store in cool, dry location
• Inspect regularly for damage or swelling
• Dispose only through authorized recycling centers

2.3.1 Battery Regulatory Compliance

The batteries supplied with Grator products:

• Comply with UN 38.3 transport testing standards
• Must be recycled through authorized battery collection points
• Must never be disposed in household waste (penalties apply)
• Can be returned to Grator for free recycling - the battery is dangerous goods for transport (UN 3480 shipped alone, UN 3481 packed with or installed in the machine): contact Grator (info@grator.com) before shipping a battery, and never ship a damaged, swollen or leaking battery yourself

2.4 Slope Operation Warnings

• Always travel straight up or down slopes - NEVER sideways
• Assess terrain for obstacles (rocks, roots, vines)
• Consider weather conditions (wet grass increases risk)
• Practice in safe areas before attempting slopes
• Have escape plan if machine begins to overturn

2.5 CE Marking and Conformity

This product bears the CE marking in accordance with applicable EU directives:

• Machinery Directive 2006/42/EC
• Radio Equipment Directive 2014/53/EU
• RoHS Directive 2011/65/EU as amended by (EU) 2015/863
• Outdoor Noise Directive 2000/14/EC

The complete EC Declaration of Conformity is included in your user manual (final page) and confirms compliance with the relevant provisions of the legislation listed above. Product serial numbers allow traceability to specific conformity assessments.

2.6 Operational Location Considerations

This professional-grade machinery is designed for agricultural and landscaping use:

• Check local regulations regarding noise restrictions in your area
• Respect quiet hours in residential zones
• Commercial insurance is recommended for professional use
• Some municipalities may require permits for powered equipment operation
• Ensure compliance with all local ordinances before operation

3. Purchase Terms & Conditions

3.1 Order Process

By placing an order, you confirm:

• You are at least 18 years old
• All information provided is accurate
• You have authority to use the payment method
• You understand this is professional equipment requiring skill
• You will comply with all local regulations for operating machinery

3.2 Pricing and Payment

• All prices are in EUR unless otherwise stated
• Prices for EU consumers include VAT at the rate applicable in the destination country (EU One-Stop-Shop)
• B2B customers with valid EU VAT number: reverse charge applies
• Payment methods: bank transfer, credit card
• Full payment required before shipment
• All payments must be received by Grator in full in EUR. For bank transfers outside SEPA (e.g. from Switzerland, the UK, or the US), the buyer must use the 'OUR' charge instruction and bear all sender and intermediary bank fees; any shortfall remains payable before dispatch
• All goods and spare parts remain the property of Grator d.o.o. until full payment of their purchase price has been received (for business customers: until full payment of all amounts owed under the order, including shipping, customs, or service charges)
• On overdue invoices (including post-sale spare parts, out-of-warranty service, or re-charged customs duties), statutory default interest applies, plus for business customers the fixed €40 recovery fee (Directive 2011/7/EU). While any undisputed invoice remains overdue for more than 14 days, Grator may withhold further out-of-warranty spare-part shipments and optional services (this never affects statutory conformity remedies, warranty repairs, safety notices, or recalls)

3.2.1 VAT Application by Country

• VAT of the destination country applies to all EU sales (EU One-Stop-Shop) unless:
  • 0% VAT (exempt intra-EU supply) applies only where a valid EU VAT number from another Member State is verified via VIES before invoicing and either (a) Grator dispatches the goods by carrier to the buyer's Member State, or (b) for buyers from neighbouring EU Member States (Austria, Italy, Croatia, Hungary), Grator delivers the goods across the border and hands them over in the Member State of the buyer's VAT registration against a signed border handover record
  • For any collection inside Slovenia (consumers or businesses), Slovenian VAT (22%) applies
  • Buyers may not unilaterally deduct or withhold VAT from an invoice issued with VAT
• Non-EU customers: prices shown exclude VAT
• Buyer responsible for any import duties or local taxes in destination country

3.3 Delivery Terms

• Estimated time until dispatch: from payment confirmation (shipping time comes on top)
• Current backlog may extend dispatch time (check website for updates)
• Delivery to address specified in order
• Risk transfers upon delivery (Incoterms® 2020 DAP, delivery address)
• For deliveries outside the EU (Incoterms® 2020 DAP), the buyer is the importer and must pay all import duties, tariffs, taxes, and customs brokerage fees directly to the customs authority or carrier before delivery. If a carrier or authority bills any such import charge to Grator, the buyer must reimburse Grator within 14 days of our documented invoice
• For business customers: if the buyer fails or refuses to clear customs, the buyer bears all resulting two-way freight, storage, and customs charges, which may be deducted from any refund. For consumers: if delivery fails because the buyer does not clear customs, the buyer bears the actual, documented return-transport and customs charges incurred by Grator; statutory withdrawal rights are not affected

3.4 Inspection Upon Delivery

You MUST inspect the product immediately upon delivery:

1. Check packaging for damage
2. Document any damage with photos
3. Note damage on delivery receipt
4. Report damage within 48 hours
5. For business customers: failure to report = acceptance of condition

3.4.1 Delivery Signature Requirements

Due to dangerous machinery classification:

• Adult signature required (18+ years, ID may be verified)
• Safety documentation must be acknowledged
• Delivery may be refused if safety requirements cannot be confirmed
• Photo documentation of delivery condition recommended

3.5 Export Controls and Sanctions

• Buyer confirms compliance with all applicable export control laws
• Products may contain technology subject to export restrictions
• Re-export to third countries may require authorization
• Prohibited from export to sanctioned countries or entities
• Buyer indemnifies Grator for any sanctions violations

4. Warranty Terms

4.1 Warranty Coverage

This guarantee is voluntary. It is given in addition to, and does not affect, your statutory rights, in particular the legal guarantee of conformity under Directive (EU) 2019/771 and the national laws implementing it, which lasts at least 2 years (longer in some countries). Nothing in this Section 4 limits rights that cannot be waived under the law of your country.

Grator d.o.o. provides the following warranty:

• Duration: 2 years from the date of purchase (1 year for business purchasers)
• Batteries: 12 months or 800 charge cycles (whichever occurs first), excluding normal capacity degradation below 80%
• Coverage: Defects in materials and workmanship under normal use
• Remedy: Repair or part replacement at our discretion (your statutory remedies are not affected, see Section 5.2)
• Response time: Within 30 days of valid claim

For customers in the United States, this warranty is a Limited Warranty. Some states do not allow exclusions or limitations of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

4.2 Normal Use Definition

Normal use is defined as:

• Maximum 4 hours per day
• Maximum 28 hours per week
• Maximum 784 hours per year (28-week season)

Usage exceeding these limits is considered professional/power-user operation, which accelerates wear; damage caused by such use is not covered.

4.3 Warranty Exclusions

The warranty does NOT cover:

• Damage caused by excessive use beyond normal operating conditions
• Damage caused by misuse, neglect, or failure to follow user manual
• Damage from liquid exposure (rain, submersion, pressure washing)
• Corrosion from improper cleaning or storage
• Damage caused by forceful connector or cable misuse
• Impact damage (rolling, collision, blade hitting rocks)
• Consumable parts (blades, screws, bolts, nuts)
• Damage caused by unauthorized modifications or repairs
• Normal wear and tear
• Damage from accidents or natural disasters
• Damage caused by improper charging or battery handling
• Issues arising from unauthorized software modifications or failure to install Grator-provided updates that were relevant to the reported defect and properly notified to you (firmware defects themselves are covered)

4.4 Warranty Claim Process

1. Contact us at info@grator.com or grator.com/contact (for products purchased from a local dealer, please contact the dealer first) with:
   • Serial number and proof of purchase (receipt or order number)
   • Detailed description of issue
   • Photos/videos of problem
   • Usage history estimate
2. We may request return for inspection
3. If warranty valid: repair/replace at no cost
4. If warranty void: quote for paid repair
5. Return shipping costs: our responsibility for valid claims

If you are a consumer within the statutory conformity period of your country, making the goods available, transport to and from Grator, labour and replacement parts for a conformity defect are free of charge to you; your statutory remedies are exercised against your seller. This does not apply to business customers.

4.5 Spare Parts Availability

In accordance with EU regulations:

• Spare parts guaranteed available for minimum 10 years from purchase
• Functional spare parts: typically available within 15 working days
• Wear parts: availability based on reasonable demand
• Contact us at grator.com/contact for current parts catalog and pricing
• Repair information available to independent repairers upon request

4.6 Software and Firmware

• Grator may provide firmware updates for safety and functionality improvements
• Safety-critical updates will be provided free for minimum 2 years
• Installation of safety updates is strongly recommended
• Optional feature updates may be available
• Reverse engineering or modification of software is prohibited, except as permitted by mandatory law
• Remote control operation requires acceptance of software license terms

5. Consumer Rights (EU)

5.1 Right of Withdrawal (14-Day Cooling Off)

As an EU or UK consumer, you have the right to withdraw from purchase within 14 days without giving reason (UK: Consumer Contracts Regulations 2013).

Withdrawal Conditions:

• Notify us within 14 days of receiving product (using the "Withdraw from contract" link in the website footer, or by email to info@grator.com, for example using the model withdrawal form below)
• Return product within 14 days of notification
• You bear return shipping costs (€150-300)
• We refund all payments received from you, including standard delivery costs (if you chose a delivery option more expensive than the least expensive standard delivery we offer, we do not refund the extra cost), within 14 days of receiving your withdrawal notice, using the same means of payment; we may withhold the refund until we have received the product back or proof of return

Testing Limits:

Testing means a functional check of a few minutes on a flat lawn: switching on, pairing the remote, driving and turning, adjusting the cutting height and cutting a short test strip. Do not drive the Grator on pavement, concrete or gravel: this scratches the wheels and paint. Driving on hard surfaces, mowing beyond a short test strip, slopes and rough terrain are use, not testing. Slope and rough-terrain performance is demonstrated at grator.com/proof. For safety, first operation must be on flat, open ground (Owner Agreement, user manual). Slopes and rough terrain are therefore never part of testing.

Diminished Value Charges:

You will be charged the diminished value if inspection reveals:

• Paint worn off the wheel tips, scratches or wear on the underside
• Grass residue/dirt buildup beyond minimal testing
• Wheel wear indicating production use
• Blade dulling from extended use
• Scratches indicating commercial operation
• Battery usage beyond testing limits

A machine showing signs of use can no longer be sold as new; the diminished value includes that loss.

As a non-binding estimate, we assess the diminished value at €50/operational hour plus restoration costs, without counting the same loss twice. This is not a minimum charge: you may prove that the diminished value is lower, and we never charge more than the actual diminished value. We may deduct the diminished value from the refund.

Model Withdrawal Form:

5.2 Statutory Guarantee Rights

Your statutory rights under EU law remain unaffected:

• Legal guarantee for consumers of at least 2 years (longer in some countries)
• Burden of proof on us for at least the first year (longer in some countries)
• Right to repair, replacement, price reduction, or refund
• Remedies are free of charge and are exercised against your seller
• Where you choose repair, the legal guarantee is extended where your national law so provides (e.g. by 12 months in Germany)
• Protection against hidden defects

5.3 Business Purchases

For B2B purchases:

• No withdrawal rights - all sales final
• Commercial warranty terms in Section 4.1 apply (1-year warranty for business purchases); this does not affect any mandatory rights under applicable law
• Immediate inspection and notification required

6. Liability & Indemnification

6.1 Limitation of Liability

For business customers, to the maximum extent permitted by law:

• Grator d.o.o.'s total liability limited to purchase price
• No liability for indirect, consequential, or punitive damages
• No liability for lost profits or business interruption
• No liability for third-party claims

For consumers, these limitations apply only as far as the law allows.

6.2 Exceptions

Limitations do NOT apply to:

• Death or personal injury
• Fraud or fraudulent misrepresentation
• Gross negligence or willful misconduct
• Rights that cannot be excluded under EU law

Nothing in these terms limits or excludes liability for death or personal injury, for gross negligence or intent, or any liability that cannot be excluded or limited under mandatory law, including product liability law.

6.3 Your Indemnification

You agree to indemnify and hold harmless Grator d.o.o., its directors, employees, and agents from:

• Claims arising from your use/misuse of product
• Injuries to third parties under your control
• Property damage from your operation
• Violations of local laws or regulations
• Failure to maintain safety requirements
• Allowing unauthorized persons to operate

Nothing in these terms limits or excludes liability for damage caused by a defect of the product itself, or statutory rights that cannot be waived.

6.4 Insurance Recommendation

STRONGLY RECOMMENDED: Obtain liability insurance covering machinery operation. Many homeowner policies exclude commercial equipment. Verify coverage before operating.

6.5 Product Recall Procedures

In the unlikely event of a safety-critical recall:

• Immediate notification via email to registered customers
• Safety instructions posted at grator.com/terms (in this section)
• Free repair, replacement or refund as required by law
• Reasonable related expenses covered where applicable
• Your cooperation with recall instructions is required
• Damage caused by failure to follow recall instructions is not covered by warranty; this does not affect liability for damage caused by a defect of the product itself

7. Data Privacy & GDPR

7.1 Data Controller

Grator d.o.o. is the data controller for personal information collected:

• Registration: 9575863000
• VAT: SI16504658
• Address: Za Kalvarijo 129, 2000 Maribor, Slovenia
• Contact: info@grator.com, +386 70 744 119, grator.com/contact
• Data Protection Inquiries: grator.com/contact

7.2 Data We Collect

We collect information you provide directly:

• Name, email, phone (for orders and support)
• Shipping and billing addresses
• Payment information (processed by secure third parties)
• Communication history for customer service
• Product serial numbers for warranty tracking
• Operational data read from your machine or battery (for example battery cycle logs) when you submit a warranty claim or return a product, linked to its serial number

We automatically collect:

• Website usage data (pages visited, time spent)
• IP address and browser type
• Cookies (see Cookie Policy)
• Device information for troubleshooting

7.3 How We Use Your Data

We process your data for:

• Order fulfillment and delivery
• Customer support and warranty claims
• Legal compliance (tax records, safety notices)
• Product improvements based on usage patterns
• Marketing (only with explicit consent)
• Safety recalls and important updates

Legal basis for processing:

• Contract performance (orders, warranty)
• Legal obligations (accounting, product safety)
• Legitimate interests (fraud prevention, security; verifying warranty claims and inspecting returned products, to prevent abuse of the warranty)
• Consent (marketing communications)

Where operational data (for example battery cycle logs) is needed to assess a warranty claim or a returned product, we process it for the purpose of verifying that claim, on the basis of our legitimate interest in preventing abuse of the warranty (not on the basis of consent). See our Privacy Policy.

7.4 Specific GDPR Rights

You have the right to:

• Access - Request copy of your personal data (first request free, provided within 30 days)
• Rectification - Correct inaccurate personal data
• Erasure - Request deletion ("right to be forgotten") where applicable
• Data Portability - Receive your data in machine-readable format
• Restrict Processing - Limit how we use your data in certain circumstances
• Object - Opt-out of certain uses, including profiling and direct marketing
• Withdraw Consent - Where processing is based on consent
• Lodge Complaint - With Slovenian Information Commissioner (Informacijski pooblaščenec)

To exercise these rights, visit: grator.com/contact

7.5 Data Retention

We retain data for:

• Order data: 10 years (tax requirements)
• Warranty records: 3 years after expiry
• Marketing lists: Until consent withdrawn
• Safety incident records: 10 years
• Cookie data: See Cookie Policy

7.6 Data Security

We implement appropriate measures including:

• Encrypted data transmission (SSL/TLS)
• Secure password requirements
• Limited access to personal data
• Regular security assessments
• Incident response procedures

7.7 Third-Party Sharing

We share data only with:

• Shipping companies (for delivery)
• Payment processors (card details never stored by us)
• Google Analytics (website analytics, only with your consent)
• Government authorities (when legally required)
• Service providers under strict agreements

We NEVER sell personal data to advertisers or data brokers.

7.8 International Transfers

Data may be transferred outside EU for:

• Google Analytics (USA - operates under Google's EU-US Data Privacy Framework certification)
• Customer support tools (with appropriate safeguards)
• Cloud storage (EU-US Data Privacy Framework participants)
• Payment processing (PCI-DSS compliant providers)

All transfers comply with GDPR requirements, including Standard Contractual Clauses (SCCs) and adequacy decisions where applicable.

8. Website Privacy & Cookies

8.1 Cookie Consent (GDPR/CCPA Compliance)

We require your explicit consent before placing any analytics cookies. When you first visit our website:

• You'll see a cookie consent banner
• You can choose to Accept or Reject tracking cookies
• If you reject, we only use essential cookies (no tracking)
• If you enable "Do Not Track" in your browser, we automatically respect it

8.2 Cookies We Use

We use minimal cookies for essential functionality and analytics:

8.3 Analytics Tools We Use

Self-Hosted Analytics (Privacy-First)

Our primary analytics system is self-hosted on our own servers (Hetzner, Germany - EU). We track:

• ✅ Pages you visit on our site
• ✅ Device type (desktop/mobile/tablet)
• ✅ Browser and operating system
• ✅ Approximate location (city-level, from IP address)
• ✅ Referrer (where you came from)
• ✅ Time spent on pages
• ✅ Click interactions and scroll depth

Self-hosted analytics data is automatically deleted after 30 days.

Google Analytics

We also use Google Analytics 4 to better understand website performance and user behavior. Google Analytics:

• Requires your explicit consent (collected via cookie banner)
• Uses cookies to track your visit across multiple sessions
• May transfer data to Google servers (including outside EU)
• Helps us understand traffic sources, popular content, and conversion paths
• IP addresses are anonymized

Learn more about Google Analytics privacy: Google Analytics Privacy

What We Do NOT Use

• ❌ Facebook Pixel
• ❌ TikTok Pixel or other social media tracking
• ❌ Advertising/remarketing cookies
• ❌ Cross-site tracking networks
• ❌ Keyloggers or form field tracking

What We Never Track

• ❌ Your exact GPS location
• ❌ Keystrokes or form inputs before submission
• ❌ Passwords or payment information
• ❌ Private/sensitive browsing data

8.4 Data Storage & Retention

• Self-hosted analytics: Stored on our own servers (Hetzner, Germany - EU), automatically deleted after 30 days
• Google Analytics: Stored on Google servers (may include US), retained according to Google's data retention policies (configurable, typically 14-26 months)
• Essential cookies: Stored in your browser only, not on our servers
• Order and customer data is handled separately (see Section 7 - Data Privacy)

8.5 Managing Your Cookie Preferences

Option 1: Cookie Banner

When you first visit our website, you can accept or reject tracking cookies directly from the banner.

Option 2: Revoke Consent

You can change your mind at any time:

• Visit our Privacy Policy page
• Click "Revoke Cookie Consent" button
• Refresh the page to see the consent banner again

Option 3: Browser Settings

You can manage cookies through your browser:

• Chrome: Settings > Privacy and security > Cookies
• Firefox: Options > Privacy & Security > Cookies
• Safari: Preferences > Privacy > Cookies
• Edge: Settings > Privacy, search, and services > Cookies

Option 4: Do Not Track

Enable "Do Not Track" in your browser settings, and we'll automatically respect your preference (no banner, no tracking).

8.6 Payment Processor Cookies

When you make a purchase, PayPal may set their own cookies for payment processing. These are essential for completing transactions and are governed by PayPal's privacy policy.

8.7 Links to Privacy Policies

For complete details on our data practices:

• Full Privacy Policy (GDPR Compliance)
• Detailed Cookie Policy

8.8 Email Communications

If you subscribe to our emails:

• We track email opens and clicks
• You can unsubscribe at any time via link in emails
• We never share email lists with third parties
• Marketing emails sent only with consent

8.8 Children's Privacy

Our website and products are not directed to children under 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will delete it.

8.9 Links to Other Websites

Our website may contain links to third-party websites. We have no control over their privacy policies. We encourage you to read the privacy policy of every website you visit.

8.10 Changes to Privacy Policy

We may update our privacy policy periodically. Changes will be posted on this page with an updated revision date. Material changes will be notified via email or website notice.

9. Intellectual Property

9.1 Ownership

All intellectual property rights in the Grator products remain the exclusive property of Grator d.o.o., including:

• Trademarks: GRATOR word mark and logo (EUIPO Registration No. 009962911)
• Patents: Pending applications for remote-controlled mower design and functionality
• Copyrights: User manuals, software, website content, marketing materials
• Trade secrets: Manufacturing processes, technical specifications, supplier relationships
• Design rights: Product appearance, component designs

9.2 License to Use

Purchase of a Grator product grants you a non-exclusive, non-transferable license to:

• Use the product for its intended purposes
• Access and use user manuals and documentation for operating the product
• Use any embedded software as intended for product operation
• Make backup copies of documentation for personal use

9.3 Restrictions

You may NOT:

• Copy, reverse engineer, or modify the product
• Remove, alter, or obscure any proprietary markings or labels
• Use our trademarks without prior written permission
• Manufacture copies or derivative products
• Resell products as new without authorized dealer agreement
• Use our intellectual property for competing products
• Extract or copy software from the product, except as permitted by mandatory law

Anyone who substantially modifies the machine may become its manufacturer under the Machinery Regulation (EU) 2023/1230.

9.4 Feedback and Suggestions

Any feedback, suggestions, or ideas you provide about our products become the property of Grator d.o.o. We may use this feedback without compensation or attribution.

10. Dispute Resolution

10.1 Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the Republic of Slovenia, without regard to its conflict of law principles. If you are a consumer, you also keep the protection of the mandatory laws of your country of habitual residence.

10.2 Jurisdiction

For Business (B2B) Customers:

• Exclusive jurisdiction of the District Court of Maribor, Slovenia
• All disputes must be brought in Slovenian courts

For Consumer (B2C) Customers:

• You may choose courts in your country of residence (per EU Regulation 1215/2012)
• Or you may use the District Court of Maribor, Slovenia

10.3 Alternative Dispute Resolution

Before initiating legal proceedings, we encourage resolution through:

Direct Negotiation:

• Contact: info@grator.com or grator.com/contact
• We aim to resolve disputes within 30 days

Out-of-Court Dispute Resolution:

• The EU online dispute resolution platform was discontinued on 20 July 2025
• Grator d.o.o. does not recognise any provider of out-of-court consumer dispute resolution as competent to resolve consumer disputes, and is neither willing nor obliged to take part in dispute resolution proceedings before a consumer conciliation body
• This does not affect your right to bring a claim before the competent court (see Section 10.2)

10.4 Arbitration (B2B Only)

Commercial disputes may be resolved through binding arbitration:

• Institution: Ljubljana Arbitration Centre at the Chamber of Commerce
• Rules: UNCITRAL Arbitration Rules
• Number of arbitrators: One
• Seat: Ljubljana, Slovenia
• Language: English
• Decision: Final and binding

11. General Terms

11.1 Entire Agreement

For business customers: these terms constitute the entire agreement between you and Grator d.o.o. regarding the purchase and use of Grator products, superseding all prior agreements, understandings, or representations.

11.2 Severability

If any provision of these terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

11.3 No Waiver

Our failure to enforce any right or provision of these terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative.

11.4 Force Majeure

Neither party shall be liable for delays or failures in performance resulting from causes beyond reasonable control, including:

• Natural disasters (earthquakes, floods, storms)
• War, terrorism, civil unrest, government actions
• Pandemic, epidemic, or health emergencies
• Labor disputes, strikes, lockouts
• Material shortages or supply chain disruptions
• Infrastructure failures (power, internet, transportation)

11.5 Assignment

You may not assign or transfer these terms or your rights without our prior written consent. We may assign our rights and obligations to successors or affiliates.

11.6 Amendments

We reserve the right to update these terms at any time. Material changes will be notified via email to the address associated with your account. For business customers: continued use after changes constitutes acceptance.

11.7 Language

These terms are drafted in English. Translations may be provided for convenience. In case of conflict, the version in the consumer's language prevails.

11.8 Notices

Legal notices should be sent to:

Grator d.o.o.
Attn: Legal Department
Za Kalvarijo 129
2000 Maribor, Slovenia

Electronic notices: info@grator.com or grator.com/contact

11.9 Contact Information

• Customer Support: grator.com/contact
• Email: info@grator.com
• Phone: +386 70 744 119
• Response Time: Within 24 business hours
• Website: www.grator.com

We are committed to providing quick and efficient communication through our contact form. For urgent safety matters, contact us by email at info@grator.com or by phone at +386 70 744 119.

11.10 Environmental Compliance

Grator d.o.o. complies with all EU environmental regulations:

• WEEE Directive: Fully registered with Slovenian WEEE compliance scheme
• Packaging Waste: Registered with authorized EPR organization
• Battery Recycling: Free take-back service available
• Environmental fees: Included in all prices
• Compliance certificates: Available upon request at grator.com/contact

Products bear required environmental symbols including the crossed-out wheeled bin for WEEE. Never dispose of electronic products or batteries in household waste.

11.11 Business Ethics

All parties agree to:

• Comply with applicable anti-bribery and anti-corruption laws
• Avoid unauthorized price-fixing or market allocation
• Maintain fair competition practices
• Report ethical concerns via grator.com/contact (select "Confidential - Director Only")
• Not use business relationships for improper advantage

Violations of business ethics constitute material breach of these terms.

11.12 Acknowledgment

12. Grator Battery App – Privacy Policy

This section applies to the Grator Battery Monitor Android application, available on Google Play.

12.1 What the App Does

The Grator Battery Monitor app connects via Bluetooth to the Battery Management System (BMS) built into Grator Lowrider mower batteries. It displays real-time battery data: state of charge, voltage, current, cell voltages, temperature, and protection events.

By default the app works entirely offline. Two optional features that you choose to use require an internet connection: "Report Issue" (sends diagnostics to our support team) and the ESC firmware updater (downloads firmware from grator.com). These are described in section 12.3.

12.2 Data Stored Locally on Your Device

The app stores the following information only on your device, never transmitted unless you use an optional feature below:

• Custom battery names you assign (e.g. "My Grator #1")
• The Bluetooth address of your last connected battery (for auto-reconnect)

This data is stored using Android's local storage and can be cleared by uninstalling the app. There is no account or registration, and the app contains no analytics, advertising SDKs, or third-party tracking.

12.3 Optional Features That Send Data to Grator

Data leaves your device only when you actively choose to use one of these features. Nothing is sent in the background.

Report Issue

If you tap "Report Issue" and submit the form, the app sends the following to Grator's own servers (grator.com) so our support team can help you:

• The email address and serial number(s) you enter in the form
• The Bluetooth identifier of the connected battery
• Battery diagnostic data: state of charge, voltage, current, capacity, cycle count, cell voltages, temperatures, charge/discharge MOSFET state, protection event counts, and hardware/software versions

This information is used solely to diagnose and support your battery. It is sent to Grator only and is not shared with any third party, and is not used for advertising. The screen shows you exactly what will be sent before you submit, and submitting is entirely your choice.

ESC Firmware Updater

The firmware updater downloads motor-controller firmware files from grator.com over the internet. This transfers only the firmware file to your device; no personal data is sent during a firmware download.

12.4 Data We Do NOT Collect

• No account or registration
• No analytics, advertising SDKs, or tracking
• No location data is ever recorded or transmitted (see 12.5)
• No data is shared with third parties — anything you submit goes to Grator only
• Nothing is collected or transmitted in the background; data is sent only when you use Report Issue or the firmware updater

12.5 Bluetooth, Location & Internet Permissions

The app requests the following permissions:

• Bluetooth (BLUETOOTH_SCAN, BLUETOOTH_CONNECT) – Required to scan for and connect to your Grator battery's BMS via Bluetooth LE. No other Bluetooth devices are accessed.
• Location (ACCESS_FINE_LOCATION) – Required by Android (versions below 12) as a technical prerequisite for Bluetooth LE scanning. The app does not use, record, or transmit your location.
• Internet – Used only for the optional Report Issue and firmware-update features described in 12.3.

12.6 Data Retention

Diagnostic reports you submit are retained by Grator only as long as needed to provide support. To request deletion of a report you submitted, contact us via grator.com/contact.

12.7 Children's Privacy

The app is not directed at children under 13 and does not knowingly collect data from children.

12.8 Changes to This Policy

Any updates to this privacy policy will be reflected on this page at grator.com/terms#section-12.

12.9 Contact

For questions about the Grator Battery Monitor app, this privacy policy, or to request deletion of submitted data, contact us via grator.com/contact.